Service is our difference

At Bay Audiology our commitment is to finding the right hearing solution for you.

And once you’ve made your decision, we focus on ensuring you have every confidence in it, with added service and support for the life of your device.

We call it, AfterCare Plus and it’s included with most hearing aids we provide.

Drop in any time

An experienced Bay Audiology team member will always be on hand to assist with support and advice. 

Free clean-and-check

Enjoy regular over-the-counter maintenance to keep your hearing aids performing at their best. 

Complimentry adjustments

Book a free appointment with your clinician should your hearing aids need adjustments. 

90-day money-back guarantee

If you’re not completely satisfied with your hearing aids within 90 days, you’ll get 100% of your money back.

3-year manufacturer’s warranty

To give you ongoing peace of mind on your new purchase.

Battery discounts

Every 8th battery pack is on us.

* Starter hearing aids are excluded from receiving AfterCare Plus service offering.

Free clean and checks

Hearing aids need to be properly maintained to ensure their best performance which is why you can visit your local clinic and have a free clean and check anytime, no appointment necessary. If you require any consumables such as domes, wax filters or tubes, these will be replaced as part of this service for no charge. 

Complimentary adjustments

If you require further support with your hearing aids, you can come in for a complimentary hearing aid adjustment appointment with you clinician. If you are noticing volume fluctuations, high-pitched sounds or discomfort, it is best to book an appointment with your audiologist as they can adjust your hearing aid settings to ensure they are meeting your needs.

AfterCare Plus Terms and Conditions

  • The AfterCare Plus service offering is available in conjunction with selected hearing aid purchases at Bay Audiology.
  • Hearing aids from the Starter technology range at Bay Audiology (including the Free to Hear Program) are excluded from receiving the AfterCare Plus service offering.
  • Introductory cleaning kit and consumable pack is free of charge.
  • Free clean and checks are available without an appointment for 6-years from the date of hearing aid purchase. If consumables are required there will be no charge for these items during the clean and check.
  • Free hearing aid adjustment appointments for 6-years with a clinician are available if needed.
  • The battery club discount offer is available in clinic only.
  • Hearing aids may be exchanged for other products (of the same or lesser value), or may be returned for a refund, within 90 days of purchase.
  • The three-year manufacturer’s warranty is on Bay Audiology selected key partner manufacturer brands.
  • For full terms and conditions click here
Clients in an Bay Audiology clinic

Batteries for your hearing aids

You can get hearing aid batteries at your local Bay Audiology clinic. They come in four sizes and are colour coded to help you remember the right size. Your clinician will advise which battery size is required for your hearing aid. You can also purchase hearing aid batteries through our Online Store.

Go to the store
A woman wearing a hearing aid in a café

Get consumables from our Online Store

You can purchase some items through our Online Store

However, not all consumables are on our Online Store. If you need any other products, please get in touch with your local Bay Audiology clinic. 

Visit the Online Store
A man wears invisible hearing aids

Cleaning products for your hearing aid

Your hearing aids need care to keep them performing as they should. It’s important to clean your hearing aids not only to maintain high performance levels, but also to help minimise any potential problems you may experience with everyday use. Get tips on how to clean your hearing aids and what tools to use here.

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