We know how important your hearing aids are in helping you connect with those around you. This is why we do our best to ensure you get the most out of them, for as long as possible. All follow-up appointments and adjustments are free for your first year of hearing aid ownership to help get you underway.
Our team are here to help keep your hearing aids in top condition. Simply pop into your local Bay Audiology clinic to get a free clean and check of your hearing aids.
Our team can check if your hearing aids have any ear wax blockage, or if any parts (i.e. domes, filters, or tubing) need to be replaced. Any new parts needed are free of charge for any hearing aids purchased from our Elite to Basic technology range. Otherwise parts cost $15 each. Our team will then give your hearing aids a thorough clean to ensure they are working properly.
If you have any problems with your hearing aids you can have peace of mind with our three-year manufacturer’s warranty. The three-year manufacturer’s warranty is on devices from Starkey, Bernafon, Oticon, Phonak and ReSound due to our partnership with them. If you have a device from a different manufacturer then this term could be shorter. At the time of reviewing which hearing aid product is right for you, your Bay Audiology clinician will provide you with more information, so that you can make the best decision for your needs.
All our hearing aid options no matter the manufacturer come with a 90-day money-back guarantee which enables you to try the hearing aids in your own personal listening situations. You may exchange your hearing aids for the same or lesser value or greater value with an additional payment or return for a full refund within 90 days of purchase. This way you can have absolute confidence that you made the right choice and have the perfect hearing solution for your requirements and lifestyle. See below for full terms and conditions.
Money-back guarantee terms and conditions:
Bay Audiology reserves the right to refuse to exchange or refund hearing aids where the hearing aid (including its parts) have not been returned or have been damaged or lost. Any refund paid will be the amount paid by the client only, which will not include any discounts or funders' contributions.