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Discover the Bay Audiology Way

Lifetime Care, Trusted Expertise

It’s not just your hearing, for us it’s your life

A grandfather who listens to his grandson's stories when he comes home from school; the confidences between a mother and her daughter; the words of a wife to her husband. Our customers' stories are proof of the difference hearing well makes. Because hearing well again means rediscovering the pleasure of living life to the fullest.

 

We developed the Bay Audiology Way not only to improve your hearing, but your life.

Our unique approach to professional hearing care. Powered by our trusted expertise and Lifetime Care. With qualified professionals by your side and support that continues well beyond your first visit, we help you to stay connected with your loved ones

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Why choose the Bay Audiology Way
120 clinics across New Zealand
Drop in for support and advice at any Bay Audiology clinic nationwide.
30+ years of specialist hearing care
Reader's Digest Most Trusted Hearing Care Provider, 7 years running.
3 year comprehensive warranty
Protection for your hearing aids, charger and receivers, for 3 years.
Expert advice, tailored to you
Personalised solutions designed for your lifestyle, needs and budget.
Lifetime Care
We’re here to provide support and advice always.
Loan devices available
To keep you hearing your best during servicing, repair or replacement.
Discover the Bay Audiology Way

Expertise

Our heritage

Proven protocol

Expertise

Audiologists know-how

Expertise at Bay Audiology is more than a word—it’s the foundation of our care. Every one of our hearing care specialists provides clinical excellence, empathy, and personalised support.

Our heritage

NZs leading hearing health provider

Bay Audiology has been supporting Kiwis with their hearing health for the past 30 years. We are New Zealand's leading hearing health provider, with 120 clinics nationwide. Our team will work with you to find a personalised hearing solution that fits your needs, lifestyle and budget while providing exceptional client care.

Proven protocol

Advanced diagnostics

Our unique diagnostic consultation goes beyond a simple test. We begin by listening to your story, then assess your hearing profile, habits, and priorities before conducting in-depth hearing tests. This allows us to identify the right solution, fine-tune your devices, and provide ongoing support. 

Lifetime Care

Flexible payments

Tailored solutions

Always nearby

Lifetime Care

Support when you need it

From our very first hearing check and throughout your journey, our dedicated team is always available. We provide ongoing, personalised assistance in-clinic including :

  • Free regular check-ups and device cleaning
  • Adjustments and fine-tuning to suit evolving needs
  • Hearing consultations and expert advice
  • Drop in any time for assitance and support
  • Loan devices available during servicing and repairs

Flexible payments

Flexible payment options

We understand that hearing aids are an important investment. That's why we offer flexible payment options, including interest-free plans on eligible purchases, helping make better hearing more accessible.

Learn more about Flexible Hearing Payments

Tailored solutions

Upgrade programs

We’ll help you find a hearing solution that fits your lifestyle, needs and budget. With access to a wide range of options, our clinicians can select the solution that’s truly right for you.

Our hearing aid portfolio is designed to keep you one step ahead. From discreet styles to AI‑powered devices that adapt to your environment, Bay Audiology offers solutions tailored to the way you live.

Always nearby

Our clinic experience

With 120 clinics nationwide, Bay Audiology  is always within reach. In every clinic you’ll find:

  • A welcoming atmosphere that puts you at ease 
  • Highly trained specialists who listen to your needs 
  • Advanced diagnostic equipment 
  • Convenient appointment times

Our services include

60-day money back

If you’re not completely satisfied, we’ll work with you to find the right solution or provide 100% of your money back.

 

 

3 year warranty

 Protection for your hearing aids, charger and receivers, for three years.

Payment

Flexible payment

Flexible Hearing Payments are available on eligible hearing aid purchases and may be used alongside available funding options where applicable.

Lifetime Care

Lifetime Care Services

Lifetime Care provides ongoing support, expert advice and protection to help you get the most from your hearing every day.

Free cleaning Kit

Free cleaning Kit

Regular over-the-counter maintenance to keep your hearing aids performing at their best, includes free tubing, dome and wax filter replacements

Loan devices

Loan devices

To keep you hearing your best during servicing, repair or replacement.

What happens during a hearing check?

Bay Audiology offers free hearing checks for people aged 18 years and over. This check can determine if you have hearing loss or not. The check is designed to take 20 minutes, and all you need to do is press a button each time you hear a sound. Upon completion, we may recommend a diagnostic hearing test with a clinician to determine the severity and type of hearing loss, along with what steps to take next.

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Why Regular Hearing Checks Matter

The quality of your hearing is essential for maintaining a high quality of life. It allows you to stay active, engaged, and connected with those around you. Regularly checking your hearing is crucial because it helps identify any issues early on, ensuring you can address them promptly. Hearing can be impacted by various factors, including age-related changes and side effects of illnesses. By monitoring your hearing health, you can take proactive steps to preserve your ability to communicate effectively and enjoy the sounds of life. Don't wait until problems arise; make hearing checks a regular part of your health routine to maintain your overall well-being and keep your relationships strong.

A gesture of care

If you or someone close to you has noticed they are having trouble hearing well, booking a free hearing check with our experts is the first simple step to hearing better. Book a free hearing check (available for 18+) at your local Bay Audiology clinic.

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