Terms and Conditions

Bay Audiology clinics are offering the following promotion, which is applicable to Private, ACC and MOH Subsidy Clients. This promotion is not available in conjunction with any other offer and cannot be redeemed for cash. 

1. Upgrade from Everyday to Excellence technology available on selected portfolio manufacturers: ResoundGN, Phonak and Oticon and selected products. Only available from 14 October 2024 to 2 March 2025.
   -  These terms and conditions set out some general terms and conditions that apply to all promotions (directly below), as well as particular terms and conditions which apply to each individual promotion.

• To be eligible for this promotion, client payment of the hearing aids must be made at the time of fitting. 
• Offer valid for binaural and monaural purchases of hearing aids. 
• Standard manufacturer warranty conditions apply to any hearing aids purchased. 
• This promotion cannot be used in conjunction with any other hearing aid discount or upgrade offer. 
• To the extent permitted by law, Bay Audiology can amend, vary, suspend or terminate these terms and conditions at any time. 
• Bay Audiology employees and their families are not entitled to any of these promotions. 
• Hearing aids may be exchanged for other products (of the same or lesser value), or may be returned for a refund, within 90 days of purchase. 
• Bay Audiology reserves the right to refuse to exchange or refund hearing aids where the hearing aid (including its parts) have not been returned or have been damaged or lost. 
• Any refund paid will be the amount paid by the client only, which will not include any discounts or funders’ contributions (e.g. Ministry of Health, Veterans’ Affairs, ACC or insurance contributions). 

• Bay Audiology is offering a limited-time special upgrade to the next level of technology when a client purchases qualifying Everyday hearing aids from select manufacturers. 
• Offer period is 14 October 2024 to 2 March 2025. 
• Offer available on ResoundGN, Phonak and Oticon portfolio manufactured devices only.
• The Phonak Audeo I90-Sphere products are excluded from the Everyday to Excellence upgrade promotion.
• The offer allows clients to upgrade from Everyday technology to Excellence technology.
• Veterans’ Affairs, Insurance, and Ministry of Health fully funded clients are not able to receive the upgrade offer.
• Clients who receive ACC funding must top-up to the Everyday technology band from their ACC-funded technology level to be eligible for this offer at their own cost. They will then receive the upgrade from 
• Everyday to Excellence at no extra cost. 
• Offer cannot be used in conjunction with other discount or upgrade offers and cannot be redeemed for cash. 
• Hearing aids must be ordered between 14 October 2024 to 2 March 2025 from eligible Bay Audiology clinics. 
• Full payment of the hearing aid(s) must be made at time of fitting. 

Bay Audiology is offering the following promotions, which are applicable to Private, ACC and Ministry of Health Subsidy Clients. These promotions are not available in conjunction with any other offer and cannot be redeemed for cash. 

(2) Free hearing check for new and current clients 18 years and over.
(3) Free consultation for selected clients.
(4) 90-day money-back guarantee.

Our general terms and conditions above apply to our standard promotions, as well as particular terms and conditions which apply to each individual promotion.

(2) Free hearing check:

Bay Audiology offers free hearing checks to new and current clients 18 years and over.

(3) Free consultation:

Bay Audiology is offering free hearing consultations to selected clients. 

To qualify, you must have received a communication from us (addressed to you) offering this to you, and  your free consultation booking needs to be made on or before 5.00pm 2 March 2025.

The free consultation is to the value of $79. 

(4) 90-day money back guarantee:

Hearing aids may be exchanged for other products (of the same or lesser value), or may be returned for a refund, within 90 days of purchase. 

Bay Audiology reserves the right to refuse to exchange or refund hearing aids where the hearing aid (including its parts) have not been returned or have been damaged or lost. 

Any refund paid will be the amount paid by the client only, which will not include any discounts or funders' contributions (e.g. Ministry of Health, Veterans’ Affairs, ACC or insurance contributions).