COVID-19 update

COVID-19 update

In the Traffic Light System clinics are now open for all appointment types and are operating at either the Red or Orange setting.


In the Traffic Light System, at both the Red and Orange settings, all clients and appointment types can be seen at our clinics and appropriate safety measures will be in place to protect both our clients and our team members.


From 11.59pm 13 April 2022, all of New Zealand will be at the Orange setting.


Updated: 9.00am Thursday 14 April 2022

To book your appointment

Please contact your local clinic or our friendly contact centre team on 0800 600 130 to book your appointment, or find your local clinic here.

For all appointments at Bay Audiology under the Traffic Light System

Before you visit your local clinic

  • If you are feeling unwell, please call us to reschedule your appointment.
  • You are to only visit the clinic if you are well and are not experiencing cold or flu symptoms, such as fever, cough, difficulty breathing, sore throat, sneezing or runny nose, or loss of sense of smell or taste.
  • You are to follow the relevant Government advice if you have COVID-19 or are a household contact of someone with COVID-19.

When you visit your local clinic

  • Our team will ask you whether you have a My Vaccine Pass. If you do not have one, that is not a problem, just let us know as additional safety precautions will be in place. 
  • Please wear a mask or face covering to the clinic. If you do not have a mask or face covering, our team can provide you with a mask to wear.
  • The number of people in clinic is minimised; if you are attending an appointment, we ask you to come into the clinic close to your appointment time.

Increased safety measures in place

  • We are contacting our clients before appointments to ensure they are in good health.
  • Appropriate PPE will be worn by our team to ensure their safety as well as that of our clients. 
  • Clients are asked to wash / sanitise hands on entry and our team members are washing / sanitising their hands at regular intervals throughout the day.
  • Regular cleaning of surfaces will be undertaken between appointments.
  • Physical distancing will be maintained in clinic where possible.

We realise that the use of masks may make communication difficult so appreciate your patience and understanding as mask use is present in our clinics.

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