ACC Claim Lodgement and Funding

To find out if you may be eligible for ACC cover, we recommend having a diagnostic hearing test with one of our expert audiologists. From there an ACC application can be completed in three easy steps.

Step 1:
Your audiologist will use your hearing test results and work history to see if you can apply for ACC cover for injury-related hearing loss. Our team will help you do an easy questionnaire about your work history. If you are likely to be eligible, your audiologist will lodge a claim with ACC on your behalf and complete all the necessary documents.


Step 2:

ACC will review the information provided and then notify you if your claim is approved. You may need to see an ENT as part of the assessment process. If your claim is approved, ACC will also advise the maximum funding amount they may contribute for your hearing aids.


Step 3:
 Call Bay Audiology to book an appointment with your audiologist to confirm which hearing aids you’d like to choose to suit your needs. Remember to bring your ACC approval letter with you to the appointment. You can choose hearing aids that require no surcharge, or you can choose to pay the difference if you decide on a different solution.

Frequently asked questions

Have a look at our frequently asked questions on the ACC cover process. If you can't find what you are looking for, you can visit one of our clinics for a consultation.

What help is available from ACC?

If you are eligible, ACC may contribute towards the costs involved in purchasing, maintaining and repairing your hearing aids. They can also cover the cost of your hearing aid batteries and deliver them to your home. Your hearing aid needs can be reviewed at intervals of at least 6 years and ACC may provide funding towards replacement hearing aids if you need new ones.

What will it cost me?

If your ACC claim is approved, Bay Audiology have hearing aid options that do not have a surcharge, regardless of the level of funding available to you. If your maximum level of ACC funding doesn’t fully cover the cost of your preferred hearing solution, you can choose to pay the difference yourself. Your audiologist will help you understand which solution is right for you.

How much funding is available to me?

ACC’s level of funding depends on how much of your hearing loss is caused by a covered injury and how much is due to other factors, such as your age or hobbies. Following a full audiology assessment and claim lodgement, ACC uses this information to determine if you have a covered hearing loss injury claim. How much funding ACC will contribute towards your hearing aid(s) is determined by the proportion of your covered injury-related loss.


ACC provides funding that includes both a fitting fee and a separate contribution toward hearing aids. Additional Disability Support Services funding may also apply, which can increase the overall funding available. Depending on your individual ACC band, this can total between approximately $3,000 and $5,000 for a pair of hearing aids. For more information please speak to your Audiologist.

What if my ACC application is unsuccessful?

If your application for injury-related hearing loss through ACC is unsuccessful, we can still help you find the best hearing solution for your lifestyle and budget.

Most New Zealanders are eligible for the Government Subsidy of $1022.22 towards a pair of hearing aids. This is available to all New Zealand citizens and permanent residents, aged 16 years and above, once every six years. You can also take advantage of our 12-month interest free offer with Q Card.

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