We’re proud to share that Bay Audiology has been named New Zealand’s Most Trusted Hearing Services Brand for 2026 by Reader’s Digest, marking our seventh consecutive year receiving this recognition.

Being trusted year after year is something we take seriously. Because hearing is about more than sound, it’s about staying connected to the people, moments, and everyday experiences that shape your life. That belief guides every consultation, every recommendation, and every interaction in our clinics across the country.

With 120 clinics nationwide, we’re able to provide expert hearing care close to home, so support is always nearby when it matters most. From your first appointment through to ongoing aftercare, our teams are here to deliver personalised solutions tailored to your lifestyle.

This recognition reflects the trust New Zealanders place in us, and it reinforces our commitment to delivering hearing care that supports life, not just hearing.

Marc Reitsma, Managing Director, Bay Audiology says

“Receiving this recognition for the seventh consecutive year is an honour for the entire Bay Audiology team. To be trusted year after year is a powerful testament to the genuine care and professionalism our people bring to every customer interaction, every day.

Hearing plays a crucial role in how people connect with the world around them. This award reinforces our commitment to delivering personalised hearing care that supports our clients’ lives — not just their hearing. I’m proud that we continue to set the highest standard for hearing health across New Zealand.”

As part of the Reader’s Digest research, participants were asked to describe their experience with Bay Audiology. Their feedback highlights the values we strive to deliver every day — professionalism, knowledge, local care, and service that people can rely on throughout their lives.

They are my current Audiologists, and I have been with them for years. I have found them fantastic.
- Female, 50–59, Waikato

I have used them to great results in the past. They were thorough and knowledgeable.
- Male, 30–39, Manawatu-Wanganui

My whole family has gone there and the process of testing and getting hearing aids if necessary has been smooth and easy, with a decent price too.
- Female, 18–29, Taranaki

I've been with Bay Audiology for over 10 years and cannot fault their service!
- Male, 60+, Canterbury

I use them, they are very efficient, have a great range of hearing devices and provide follow up care.
 - Female, 60+, Canterbury

I have been a client of theirs for nearly 8 years, and their service has been very professional in all aspects of my contact with them.
- Male, 60+, Bay of Plenty